FAQ
Frequently Asked Questions
- What is Risen Designs?
- Risen Designs is a company dedicated to creating unique, faith-inspired products that add beauty and meaning to everyday life. From personalized gifts to stylish decor, each piece is crafted with quality and purpose.
- How can I place an order?
- You can place an order directly through our website by browsing our collection, selecting your items, and adding them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
- Can I customize my order?
- Yes, many of our products can be personalized! Look for customization options on the product pages. Simply enter the details you'd like engraved or printed, and we'll take care of the rest.
- How long will it take to receive my order?
- Processing time for orders varies depending on the product and customization. Typically, it takes 3-7 business days to process an order, plus shipping time. However, during holiday seasons, processing may take up to 10 business days as our items are made to order. Once shipped, you will receive a tracking number to monitor the progress of your package.
- What are your shipping options?
- We offer standard, expedited, and express shipping options. During checkout, you can choose the method that best suits your timeline and budget. Shipping times and costs will vary based on location. For customers in the DFW (Dallas-Fort Worth) area, we also offer a local pickup option.
- Do you ship internationally?
- No, we do not offer international shipping at this time.
- What is your return policy?
- We do not accept returns; however, customer satisfaction is our top priority. If there is an issue with your order, we will work with you to provide a replacement if necessary.
- How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the carrier's website.
- Can I cancel or change my order?
- If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate changes, but please note that we may not be able to alter or cancel orders once they have been processed.
- How can I contact customer service?
- If you have any questions or concerns, feel free to reach out to our customer service team through our Contact Us page, or email us at info@risen-designs.com. We’re here to help!
- Do you offer gift wrapping or special packaging?
- We do not offer gift wrapping at this time.
- Do you offer wholesale or bulk orders?
- Yes, we can accommodate bulk or wholesale orders. If you're interested in ordering in larger quantities, please reach out to us through our contact page, and we’ll be happy to assist with pricing and options.
- Are your products environmentally friendly?
- We strive to use sustainable materials whenever possible and are committed to minimizing our environmental impact. Many of our items, including wooden products, are made from eco-friendly materials.
If you have any other questions, please don't hesitate to reach out. We’re always happy to help!